How Did Billion Dollar Brows Get Started?
Billion Dollar Brows started because our founder, Natalie Plain, has a passion for brows. She realized how great she felt after getting her brows done and wanted to show other women how their brows could boost their own confidence. Want the whole story? Check out more information about us!
How Does the Cart Work?
At the bottom of each product page, you’ll find a button that you can use to add items to your cart. You can choose your quantities there or at the checkout page. Once you click the shopping bag in the top right corner of the page, you’ll be in your shopping bag. Our checkout process is secure and you can feel comfortable putting your payment information into it.
You can also adjust the quantity in the shopping cart without having to go back through all the pages.
Have A Coupon Code?
Enter any coupons codes during checkout to make sure you get your discount!
Is Shipping Free?
Shipping is free on all U.S. continental orders over $30 and will be automatically applied (international will be charged shipping on all orders). DISCLAIMER: International customs fees are not included in the product price or shipping cost. These charges are the customer’s responsibility and are not covered by Billion Dollar Brows.
How Do I Know if My Order is Shipped?
We’ll send you an order confirmation to the email you provided once we receive your order (usually within a few minutes). Then, we’ll send you a shipping confirmation once the order ships (as soon as it leaves the warehouse). It will include information on tracking and the expected arrival time.
Returns and Cancellations
My Product Isn’t What I Expected, What Do I Do?
When you receive your items, there will be a packing slip. You can use that to make your return within 30 days of purchasing it. There are some instances where you might need to let us know about a product issue. In that case, contact us for more information about returns.
Salon customers: You will be able to exchange your products for different products or get credit for other products as long as you let us know within 30 days of purchase. If you need a return, you will need to use this return form.
I Bought From Amazon, Can I Return Through the Site?
We can only replace products that are purchased through authorized resellers. There are a lot of unauthorized sellers on Amazon and eBay. See the list here (this is not a full list).
While we won’t be able to give you an exchange for a product that you purchase from an unauthorized reseller, we might be able to help you get your money back from Amazon or eBay. You’ll need the name of the seller you purchased from and the order number.
Always purchase from authorized sellers! Not only will we be unable to help you if you need to exchange but we cannot guarantee the ingredients in any products from unauthorized sellers.
How Do I Cancel My Order?
Order too much? Wrong color? Want to change it? If you have to cancel your order, there are two ways you can do it.
First, you can use the contact form here (the easy way).
Or, you can email us at email@example.com (the hard way). You’ll need to put “cancel” in the subject of the email and include your name, entire order information and the order number.
Please make your cancellation before the order ships.
Are All Your Products Vegan?
While we work had to make sure all our products are cruelty-free, we offer a cruelty-free and vegan line of brushes for your face makeup and your eyebrow makeup. It is our goal to have all our products be vegan in the future.
What Products Do You Offer?
We offer high-quality brow cosmetics, tools and grooming products. We also have a collection of high-quality makeup brushes including brushes for foundation and contouring.
Do You Offer Products Not for Eyebrows?
Yes! We have collections of eye, face and contour brushes. Our brushes are part of a collection that is both cruelty-free and vegan. They’re infused with charcoal which has antimicrobial properties to it.
Are Your Products Professional?
We use brow professionals to help come up with the designs for our tools and grooming products. All our brow cosmetics are formulated by experts.
What Does Charcoal Infused Do?
Makeup brushes that are infused with charcoal have been proven to have antimicrobial properties in them. While you still need to wash your brushes and make sure you take good care of them, the antimicrobial properties of the charcoal might be able to help some of the bad bacteria that can accumulate in makeup brushes.
Will My Pomade Dry Out?
Our pomades are formulated unlike other pomades on the market. We made them so they will not dry out and so you’ll be able to use them for a long time. The pomades start out with the smoothness of a pencil and result in powder-natural results.